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Consulting, training and support
Key or power users can make significant contributions to the successful introduction of new ERP software. Not only can they accompany the introduction and test phase and contribute significant requirements of daily business, but they will also serve as important multipliers of user acceptance and as central points of contact for other users in the company. Training therefore constitutes an important milestone in the schedule of introducing VlexPlus for ERP. Our experienced staff and trainers will offer comprehensive overviews of the system and of user interfaces, functions and workflows during administrator and key user training as well as optimally prepare your project team for the application of VlexPlus in your daily business. They will offer support in the form of many practical tips regarding specific questions and challenges. Our targeted training will turn your administrators and key users into true experts and points of reference at an early stage, positioning them to pass on specific know-how to your staff in the form of in-house training courses.
We have set up a modern VlexPlus ERP based ticketing system allowing us to respond to enquiries and requests from extant customers - fast and structured. Our customers will, depending on transaction, be able to submit requests for support with specific questions, e.g. autonomous Change Requests to our support team.
You may thus be sure that your requests will be processed promptly and competently, also allowing you to constantly monitor their progress. A service cockpit offers our customers overviews of selected or all support requests in terms of originator, priority, classification, status and OP scheduling. All activities by all involved parties will thereby also be recorded, automatically and compliant with regulations.
All of this takes place online via a web browser and access to our service dashboard will be available 24/7. We will of course be at your disposal via phone and e-mail as well. You will generally also know the person you are communicating with on a personal level.